# Technical issues/queries

<details>

<summary><strong>Does CreatorXOne provide proxies?</strong></summary>

Yes, you can choose a HTTPs proxy when you add a Creator.

More details:

* **CreatorXone Proxy Service**:\
  CreatorXone offers HTTP proxies at just €1 per month. You can select a proxy from the dropdown menu.
* **Custom Proxies**:\
  If you already have a proxy, select **“Use Your Own Proxy”** to proceed with your configuration. *(Note: CreatorXone does not support SOCKS5 proxies.)*

</details>

<details>

<summary><strong>How do I download CreatorXOne application?</strong></summary>

**To download our application:**

1. Go to [**https://creatorxone.com/download**](https://creatorxone.com/download)
2. Select your **Operating system** to start the download.
3. Follow on-screen instructions to **install** the application.

</details>

<details>

<summary><strong>How do I change my password?</strong></summary>

To change your password:

1. Go to **Settings** > **Account Settings** > **My profile**&#x20;
2. Click on "**Update Password"**
3. Enter your **Current Password** and choose a **New password.**
4. Click on **Save Changes**

Your password will be updated, and you can now log in with your new password. ✅

</details>

<details>

<summary><strong>I cannot login to the Creator's account on Fansly or OnlyFans. What do I do?</strong></summary>

#### Troubleshooting Login Issues

This issue usually occurs when **Fansly** or **OnlyFans** logs you out.&#x20;

If you launch the session and find that the account is logged out, please close the browser and try deleting and recreating the session by following these steps mentioned below:

1. Go to **Creators > Profile**.
2. Click on the **Launch** button.
3. Click the **Delete** button next to the session. *(Note: The Delete button’s availability depends on your Permission settings. If you don’t see it, please contact your **Branch Manager** or **Admin**.)*
4. Confirm the deletion.
5. Refresh the page and click **Start New**.

You should now be able to log in successfully! ✅

</details>

<details>

<summary><strong>I cannot launch a session to sign into the Creator's account.</strong></summary>

#### Troubleshooting Login Issues

This issue usually occurs when **Fansly** or **OnlyFans** logs you out.&#x20;

If you launch the session and find that the account is logged out, please close the browser and try deleting and recreating the session by following these steps mentioned below:

1. Go to **Creators > Profile**.
2. Click on the **Launch** button.
3. Click the **Delete** button next to the session. *(Note: The Delete button’s availability depends on your Permission settings. If you don’t see it, please contact your **Branch Manager** or **Admin**.)*
4. Confirm the deletion.
5. Refresh the page and click **Start New**.

You should now be able to log in successfully! ✅

</details>


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